Support
❗ When contacting VK, please specify which product and for which game the problem occurred (macro, private cheat or script). Describe the problem as detailed as possible, attaching screenshots or a link to a video, if possible.
❗ When contacting Discord, create a ticket in the #Support section, providing all the necessary details in the form. Describe the problem in as much detail as possible, attaching a link to a video demonstrating the problem.
Support is provided for Phoenix Macro product only.
❗ When contacting Discord, create a ticket in the #Support section, providing all the necessary details in the form. Describe the problem in as much detail as possible, attaching a link to a video demonstrating the problem.
Support is provided for Phoenix Macro product only.
CUSTOMER SUPPORT
Software does not start? On this page you will find all the necessary components for proper operation of our programs. We have collected them in one place for your convenience. All links lead to official and trusted sources that we use ourselves. To solve the problem, install all system components and update your video card driver. Once the installation is complete, make sure it is without errors and restart your PC.
Microsoft Visual C++ 2005 - 2022
Windows System Libraries
Alternative link
Alternative link
Microsoft .NET Framework
Windows system component
GeForce Game Ready
Driver for NVIDIA graphics cards
Radeon Adrenaline
Driver for AMD graphics cards
Microsoft DirectX Installer
Windows system component
Windows 10 22H2
Official clean image from
Microsoft website
Microsoft website
Installed everything and it didn't help solve the problem?
Contact us!
Contact us!
Instructions
Useful information that may help you solve a problem or error with your startup.
The file downloading and saving process may have been interrupted by your antivirus or Windows Defender. Try suspending it for a while or adding the file to the exclusion list. After that, start the Phoenix file again.
If you have a third-party antivirus other than Windows Defender installed, look for information on how to disable or suspend it yourself. This may help you solve the problem with downloading and saving the file.
If you have a third-party antivirus other than Windows Defender installed, look for information on how to disable or suspend it yourself. This may help you solve the problem with downloading and saving the file.
The error is periodically observed in Microsoft Edge browser. The solution is simple: use another browser to download the Phoenix file.
For example, Google Chrome or Firefox.
For example, Google Chrome or Firefox.
You need to install or upgrade the Microsoft Visual C++ system components (editions 2012 through 2022). You can find a link to the components at the beginning of this page.
For your convenience, we recommend using an alternative link that contains the full set of system libraries and .bat file for one-click installation.
After installation, check that all components have been installed without problems or errors. Then restart your computer and try to run the macro again.
For your convenience, we recommend using an alternative link that contains the full set of system libraries and .bat file for one-click installation.
After installation, check that all components have been installed without problems or errors. Then restart your computer and try to run the macro again.
The problem is related to the game window mode, which is specified in the startup parameters. To solve it, follow the steps below:
1. Open Steam.
2. Find and select the Rust game.
3. Go to the “Properties” section.
4. In the “Startup Options” menu, delete the line with the command:
-window-mode exclusive.
After that you will be able to use macros in any game window mode.
1. Open Steam.
2. Find and select the Rust game.
3. Go to the “Properties” section.
4. In the “Startup Options” menu, delete the line with the command:
-window-mode exclusive.
After that you will be able to use macros in any game window mode.
- Probably you have not completed the macro setup or made a mistake at some stage. In the macro window, you must specify the data from the game:
- field of view (fov)
- mouse sensitivity
- mouse sensitivity when aiming (ads sensitivity)
Chances are you already have an account and need to log in to the one you used to log in previously.
You probably have Windows version 24H2 or 23H2 installed. Try rolling back these updates to earlier versions and try starting again. If rolling back the updates does not fix the problem, your only option is to completely reinstall Windows with a different version, such as 22H2.
This service notification informs you that technical work is being done on the server to update the macro. During this period, your subscription will be suspended, and after the work is finished, everything will return.
In addition, this notification may appear if the program cannot establish communication with the server to check your subscription. In this case, try running the macro via VPN.
In addition, this notification may appear if the program cannot establish communication with the server to check your subscription. In this case, try running the macro via VPN.
- Close the Logitech GHUB process (lghub.exe) via Task Manager
- Open the Macro Launcher
- You will see a message that GHUB is not installed -> Click OK.
- This will start the GHUB installation process and it will complete successfully.
Please note that you need to download GHUB from the macro website (the same place where you downloaded the Phoenix Macro Launcher).
Become a part of our community!
© All Rights Reserved. Phoenix-Hack.